- I have a query with the amount I have been charged
- When do you charge my credit/debit card?
- Returns & Refund Policy
- Items damaged in transit
- Defective Items
I have a query with the amount I have been charged
If you have a query with the amount you have been charged, please call email our sales team at: info@ewallis.com
When do you charge my credit/debit card?
Goods are despatched the same day of receipt if the order is placed before 12pm or the following day for orders placed after 12pm, so your card will be charged once the order has been completed.
If you pre-order goods that are not in stock, your card will also be charged once the order has been completed.
This enables us to reserve the items you have requested from the next available delivery.
Should this cause a problem, please feel free to email us at: info@ewallis.com and we will be happy to discuss your specific requirements.
Returns & Refund Policy
All items purchased on this web site may be returned within 7 days of purchase for a refund.
Defective goods may be returned up 28 days after purchase. All defective goods will be subject to our Damaged, Faulty or Incorrect Item(s) Policy.
For your protection, please use an insured carrier to return items back to us. Please note that you will be responsible for the costs of returning items to us.
This returns policy does not affect Your Statutory Rights.
Please Note:
1) Replacement item(s) will only be dispatched once we have received your original returned item(s).
2) We cannot accept returns if you deliver them to us by hand.
3) All Damaged, Faulty or Incorrect Item(s) must be returned to us before we can issue a refund, repair or exchange.
4) We reserve the right to charge a restocking fee of 15% or £5.00 which ever is greater.
5) Products ordered by mistake using our free delivery service will be subject to a delivery charge for sending out the correct item.
6) That postage & packaging are direct costs and therefore will not be refunded in any circumstances.
7) Refunds will be made by the same method used for the purchase. Credit Card refunds will be issued within 30 days of receipt of returned items.
7 Day Money Back Guarantee
By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day the item is delivered. For more information see Your Statutory Rights. Returned Items must be in perfect condition. Goods must be unopened (with any seals and shrink wrap intact). If the seals are broken or the product is not suitable for resale a 15% restocking fee will be charged. A fee of £3.99 will be levied on all returned goods purchased using the ‘Free Delivery Service’ – this will be deducted from the refund amount. All refunds will be subject to our Returns Policy and Refunds Policy. The 7 day period commences the day of receipt of goods.
Items damaged in transit
If you take delivery of a package from ewallis and the ‘Contents’ have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.
Defective Items
You have the right to return a faulty item within 28 days for an exchange, repair or refund. Please keep all the warranty information that accompanies your item, as this will be needed should there be a fault. All returned goods must be logged and issued a valid returns number, which can be obtained by contacting our returns team at: info@ewallis.com .
Please note that the customer will be responsible for the cost of returning the item in this circumstance.
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